FAQ'S

The Swim Academy at Worcester Fitness is organized into three groupings with classes arranged according to your child’s age, level of independence, and swimming ability. Please take the time to read and review each class description with the appropriate age group:

• Parent and Child Academy – 6 months to 4 years old
• Preschool – 3 to 5 years old
• Youth Academy – 6 years and older

Your child’s swim instructor will continuously update JackRabbit Skills CheckList
throughout the year and you will be able to see the progress on your parent portal.
Once all of the skills for a specific level have been successfully completed, they will
be able to move onto the next level. We will contact you to assist in transferring
class. If there is not a current spot they will continue to be challenged in their
current level until space becomes available.

It is important to note that it is common for students to remain at the same
level for several months on an entire season while they work on developing
their skills.

There are is an annual registration fee of 

$25 1st student
$20 2nd Student
$45 family maximum

Yes, please fill out the form listed on our Private Lesson section to join our waitlist.

Our private lessons run like our group lessons. They are billed monthly and are typically 4 lessons per month. We require 4 weeks for all programs and a 30 day notice to cancel.

Yes, this is possible; however, there are a variety of factors that should be considered when signing up multiple children for combined private lessons. Our skilled instructors can help guide you to make the best choice for your family that will allow for the greatest benefit from your lessons. Please contact us to discuss.

We do not offer refunds once a payment has been made. There are no make ups guaranteed if your child misses a class. We require a 30 day notice to cancel for all programs.

Worcester Fitness will contact you if lessons are canceled due to weather. We do not follow the public-school cancellations.

If classes are canceled due to weather or due to an unforeseen incident causing the instructor or swim director to cancel there will either be a credit to the account or there will be a prorate for the next month.

If an instructor cannot make a scheduled class either due to a planned or unplanned event we will first try to have a substitute instructor cover the class. The substitute instructor is always a current member of our WSI team. If we are unable to find coverage, there will either be a credit to the account or there will be a prorate for the next month.

Children over the age of 36 months are not allowed in the opposite sex
locker room. We offer 4 changing stalls on our pool deck as well as a family
changing area located in the women’s locker room for women and children
ages 12 and under. This area does not pass the blue curtain.

We keep our pool at 86 degrees. The temperature is comfortable for all ages over 4 months, but for those most sensitive we recommend a long sleeve swim top.

All participants need an appropriate swimsuit that allows them to learn and move comfortably. Any child not fully toilet trained must wear a swim diaper. Standard diapers are not allowed in the pool. Preschool and Youth Academy swimmers are encouraged to bring goggles. You can purchase youth and adult size goggles upstairs at our Member Services. A towel is recommended for after lessons.

Children with fevers, diarrhea, vomiting, communicable disease, and contagious illnesses are not allowed in our pool. Please allow 24 hours free of symptoms before returning to our pool.

We have a saline filtration system that creates our chlorine from salt. This offers our swimmers a much safer experience in our water as well as our environment. We also have an ultraviolet filtration system to keep our pool functioning properly and clean for our swimmers.